Long-term customer loyalty is built on service. Especially when it comes to products and technical equipment that require explanation, service staff, technicians, and support teams are the face of your company.
We train your employees to act confidently, with a customer-first mindset, and in a solution-oriented manner, even in challenging situations: from the initial phone call through on-site troubleshooting to the active sale of service offerings.
Your Benefits at a Glance
- Strong Customer Loyalty: Service staff develop a confident, customer-focused demeanor and increase customer satisfaction.
- Confident Conflict Management: Effective strategies for difficult conversations, complaints, and de-escalation.
- Service as a Revenue Driver: Identifying customer needs and successfully selling service contracts and additional services.
- Maximum Practical Relevance: Tools that can be applied immediately in day-to-day work in technical service, support, and field service.
- Tailored Concepts: From individual training sessions to series of sessions, suitable for large corporations, small and medium-sized businesses, and specialized companies.
- Maximum Flexibility: Offered as an in-person seminar on-site or as interactive live online training.
Industry Expertise in B2B Service
Our service training programs are specifically tailored to the requirements of industries with technically and professionally sophisticated products:
- Mechanical Engineering & Plant Engineering
- IT, Software & Biotechnology
- Chemical & Pharmaceutical Industries
- Energy Supply & Freight Transport
Our Seminar Topics for Customer-Focused Service
- Winning Over Customers
- Self-Management and Time Management
- Customer-Type-Oriented Service Behavior
- Selling Service
- Troubleshooting
- Customer-Focused Service
- Dealing with Difficult Situations and Interlocutors
- Customer-Type Orientation on the Phone
- Acquiring Service Contracts