Customer oriented behaviour
Seminar objectives
The participants will
- get to know the different dimensions of behaviour of the DISC® - personal development profile
- will understand themselves and others better by a new framework for looking at human behaviour
- get a new focus of self-understanding and improve their relationships to their customers
- recognize their behavioural patterns and attitudes
- improve their colleagues and customer relationship
- learn to sell more individual and customer-oriented
- have more efficient dialogs with their colleagues and customers
Contents
- DISC® - Personal Development Profile
- Key Characteristics of the four behaviour dimensions
- Strength and weakness of the characters
- Suggestions for interaction with the different people's DISC® - style
- Sales and Selling Service
Methods
- Lectures
- Group work
- Role-play
- Feedback
Organisation
- Target Groups
- Administration Service staff
- Duration
- 1 day
Description of the seminar "Customer oriented behaviour" as PDF-Download 
