Selling Service
Seminar objectives
The participants
- get to know the sales features of Service
- learn to formulate the benefits from the sales and customer viewpoints
- learn to present the benefits to the customer
- learn to recognise sales opportunities and take advantage of them
- learn to describe the benefits of various service quotations
- learn the right sales points and when to apply them
- learn to convince the customer and deal with resistance/objections
- learn to give active advice
Contents
- The process of convincing
- Formulating to convince
- USP
- Sales situations
- Genuine spare parts
- Backup
- SAM ...
- Follow the customer's thought process and give active advice
Methods
- Lectures
- Group work
- Role-play
- Feedback
Organisation
- Target Groups
- Service technichian
- Service staff
- Duration
- 1 day
Description of the seminar "Selling Service" as PDF-Download 
