Organizing Service
Seminar objectives
The participants
- learn the fundamentals of self-organization and time management
- learn to keep their training and information up to date and to organize these themselves
- learn to actively obtain new information from Coburg
- learn to organize customer information exchange with their colleagues (together with the Service Manager)
- understand their position as responsible members of the Service organization and work on principles of operation
- learn to support their Service Manager by actively following thought processes and passing on information
- learn to bring their suggestion for continuous improvement in the Service concept to the customer
Contents
- Self-organization
- Time management
- Dealing with flow of information
- Passing on information
- Responsible negotiation
Methods
- Lectures
- Group work
- Role-play
- Feedback
Organisation
- Target Groups
- Service technichian
- Service staff
- Duration
- 1 day
Description of the seminar "Organizing Service" as PDF-Download 
