Reduce Stress and win Friends
Seminar objectives
The participants
- recognize the effect of stress to their performance
- recognize the development of stress
- learn how to avoid stress
- recognize the coherence of stress and customer orientation
- get aware of the connection between stress and partnerships
- learn the fundamental principles how to win friends (customers)
Contents
- Stress Development and effect
- Dealing with stress
- Reduction of stress
- Effect of stress to (customer) relationships
- Establish relationships and win friends (customers)
Methods
- Lectures
- Group work
- Feedback
- Emphasis training
Organisation
- Target Groups
- Service technichian
- Service staff
- Duration
- 1 day
Description of the seminar "Reduce Stress and win Friends" as PDF-Download 
