Trouble Shooting
Seminar objectives
The participants
- set the right priorities and decide on the right procedure when recognizing suboptimal / wrong installations
- work on recognized disorders in the customer's plant/ system/ installation
- explain the situation to the customer
- "sell" necessary changes to the customer
- give feedback to the General Manager/sales representative regarding recognized disorders
- will be able to discuss critical cases
- will be able to give and accept feedback.
Contents
- Set priorities with the customer
- Give feedback about wrong installations
- Johari-Window, feedback
- Giving feedback to GM / Sales representatives
- Rhetoric for difficult situations
Methods
- Lectures
- Group work
- Role-play
- Feedback
Organisation
- Target Groups
- Service technichian
- Service staff
- Duration
- 1 day
Description of the seminar "Trouble Shooting" as PDF-Download 
