How to sell Service Agreements
Seminar objectives
The participants
- know, what has to be organized before, during and after the customer visit
- get to know the sales features of Service agreements / contracts
- learn to use the benefit argumentation due to the customers motives
- learn to present the benefits to the customer
- learn to recognize sales opportunities and take advantage of them
- learn to describe the benefits of various service quotations (e.g. service contracts, full service, service agreements)
- learn to sell by phone (Coordinators)
- find out and establish the right benefit argumentation for the customer
- learn to convince the customer and deal with resistance/objections
Contents
- Organisational task before, during and after the customer visit
- Benefits of Service agreements
- The process of convincing
- Convincing by directing the customers motives
- Sales situations
- Phone contact with customers
Methods
- Lectures
- Group work
- Feedback
- Role-play
Organisation
- Target Groups
- Service technichian
- Service staff
- Duration
- 1 day
Description of the seminar "How to sell Service Agreements" as PDF-Download 
