Customer Orientation and Additional Selling
Seminar objectives
The participants
- optimize their discussions
- think for their customers and therefore do cross selling
- adapt the customers behaviour
- will be aware of the effect of and improve their behaviour
Contents
- Improvement of customer orientation (positive verbalization, same track, acknowledgement, benefit argumentation, motivating voice)
- Listen actively
- Questioning
- Recognize the customer's needs and offer useful additional equipment
- The impact of rhetoric, argumentation, voice, attitude, mood, body language
Methods
- Lectures
- Group work
- Single work
- Exercise
- Feedback
Organisation
- Target Groups
- Service technichian
- Service staff
- Duration
- 1 day
Description of the seminar "Customer Orientation and Additional Selling" as PDF-Download 
