Customer-oriented behaviour
Seminar objectives
The participants
- get to know the different dimensions of behaviour of the DISC personal development profile
- understand themselves and others better by a new framework for looking at human behaviour
- gain self-understanding and will analyze their behaviour in relationship to their customers
- recognize their behaviour pattern
- learn to adapt their behaviour more to the types of their customers
- understand the demands of their customers in a new and better way
- get further knowledge how to deal with difficult customers
Contents
- DISC® - Personal Development Profile
- Key Characteristics of the four behaviour dimensions
- Strength and weakness of the characters
- DISC service strategies
- Suggestions for interaction with the different client's DISC® - style
Methods
- Lectures
- Group work
- Role-play
- Feedback
Organisation
- Target Groups
- Service technichian
- Service staff
- Duration
- 1 day
Description of the seminar "Customer-oriented behaviour" as PDF-Download 
