Difficult Negotiations
Seminar objectives
The participants
- wil be able to accelerate and hit the target in their dialog with the costumer
- learn to deal right with buyer's tricks
- will be able to analyse difficult negotiations and to work out solutions
- know the effectiveness of emotional influence
- recognize the effect of personal attitude
- find the right attitude to a difficult partner in their negotiations
- know the basis of getting recommendations
Contents
- Changing the subject, cutting the scene of a film
- Negotiations with buyers using tricks
- Analysis of difficult negotiations
- Emotional influence
- Personal attitude to the partner in a negotiation
- Business by recommendations
- Customer analysis – customer requirements
Methods
- Lectures
- Group work
- Spot training
- Role-play
- Feedback round
Organisation
- Target groups
- Sales representatives
- Duration
- 2 days
Description of the seminar "Difficult Negotiations" as PDF-Download 
