Customer-oriented selling
Dealing with Customer Types
Seminar objectives
The participants
- get to know the different dimensions of behaviour of the DISC®-Typ personal development profile
- will understand themselves and others better by a new framework for looking at human behaviour
- get a new focus of self-understanding and improve their relationships to their customers
- recognize their behavioural patterns and attitudes
- will improve their customer relationship by selling more individually and customer-oriented
- will have more efficient dialogs with their customers
- will get further knowledge how to deal with difficult customers
Contents
- DISC® – Personal Development Profile
- Key Characteristics of the four behavior dimensions
- Strength and weakness of the characters
- DISC®-Type sales strategies
- Suggestions for interaction with the different client's DISC®-Type style
Methods
- Lectures
- Group work
- Spot training
- Role-play
- Feedback round
Organisation
- Target groups
- Sales representatives
- Duration
- 2 days
Description of the seminar "Customer-oriented selling" as PDF-Download 
