Successful Telephoning
Seminar objectives
The participants
- fully prepare the discussion, the route plan and the schedule
- know the different attitudes of customers according to DISG
- know how to adapt to the various customer attitudes
- learn to adapt better and quicker to the customer
- use the ability to quickly assess customer type on the phone to agree more efficient and successful meetings.
- learn to set up customer meetings on specific days of the week
- know how you come across on the phone and develop measures to improve this
Contents
- Refresh DISC®-Types
- Personality typing
- Quick-check of the customer for phone communication
- Preparation (phone call to set up meeting, route plan, schedule)
- Setting up meetings on the phone
- Objections on the phone
- Listing benefits on the phone
- Voice and language on the phone
Methods
- Instructive discussion
- Group work
- Key player training
- Emphasis training
Organisation
- Target groups
- Sales representatives
- Duration
- 2 days
Description of the seminar "Successful Telephoning" as PDF-Download 
